We are committed to providing high-quality services, but there may be times when we don’t get it quite right. If anything we do doesn’t live up to your expectations, we want to know. We deal with all the complaints we receive quickly and effectively, and strive to learn from the comments we receive. We also need to know when we get things right.

We aim to provide a high-quality service in everything that we do. However, there will be times when things go wrong, in which case we rely on you, our customers, to let us know.

Complaints give us valuable information about how to improve our service, so please contact us at your local office with details of your complaint and we will do our best to sort it out as quickly and fairly as we can (we may use trained mediators to enable us to do this).