We’re improving our complaints process

If you have any thoughts on our current approach and how we can improve what we are doing, we would love to hear from you.  Please send us any thoughts you have by emailing 


Want to know how we are doing on dealing with complaints?  As part of the Housing Ombudsman’s new complaint code we are required to complete a self-assessment against the code.


An update on our Promoting

We have just celebrated our one-year anniversary of Promoting Independence. Over this time, we have worked with 25 customers living in Residential Care, and supported 10 customers to move out and live independently.

Our programme is built on nine months in placement (Residential Care) support to enable the customer to be ready to live independently, and then we support the customer for two years after they have moved out.