We’re part of Together with Tenants, a national initiative led by the National Housing Federation. Together with Tenants have recently created a Together with Tenants Charter, which aims to strengthen relationships between tenants and housing association landlords.
If you have any thoughts on our current approach and how we can improve what we are doing, we would love to hear from you. Please send us any thoughts you have by emailing
Want to know how we are doing on dealing with complaints? As part of the Housing Ombudsman’s new complaint code we are required to complete a self-assessment against the code.
We have just celebrated our one-year anniversary of Promoting Independence. Over this time, we have worked with 25 customers living in Residential Care, and supported 10 customers to move out and live independently.
Our programme is built on nine months in placement (Residential Care) support to enable the customer to be ready to live independently, and then we support the customer for two years after they have moved out.